SWINC Rocket Review Privacy Policy

We may collect information directly from businesses that create or use a Rocket Review account, including:

• Business name and contact information
• Account holder name and email address
• Business address and website
• Login and authentication information
• Subscription and billing information
• Review destination links and business profile information
• Messaging preferences and campaign settings
• Information necessary to configure email and SMS communications

Businesses using Rocket Review may also provide customer information, including:

• Customer name
• Email address
• Mobile phone number
• Transaction or service information
• Review-request and communication history
• Customer communication preferences and consent status

We may also automatically collect technical information such as IP address, browser type, device information, timestamps, authentication events, application activity, and security logs.

We use information to:

• Provide and operate Rocket Review
• Authenticate users and protect accounts
• Send review requests and related communications
• Process customer feedback and review activity
• Provide reporting and reputation-management features
• Process subscriptions and payments
• Provide customer support
• Maintain security and prevent fraud or abuse
• Maintain records of messaging preferences and opt-outs
• Improve the reliability and functionality of Rocket Review
• Comply with applicable legal and regulatory requirements

Rocket Review may enable participating businesses to send text messages to customers who have provided appropriate consent to receive such communications.

Mobile information, including phone numbers and SMS consent records, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers when necessary to deliver requested communications, operate Rocket Review, prevent fraud, maintain security, or comply with law. These providers may only use the information as necessary to provide services on our behalf.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

Recipients may reply STOP to opt out of future text messages and HELP for assistance. An opt-out request will be honored for the applicable messaging program, subject to any limited communications permitted or required by law.

Businesses using Rocket Review are responsible for ensuring that customer information uploaded or entered into the platform was collected lawfully and that they have any consent required to contact customers by email or SMS.

Businesses may not use Rocket Review to send unsolicited, deceptive, unlawful, abusive, or misleading communications.

We may use third-party service providers to operate Rocket Review, including providers for cloud hosting, authentication, email delivery, SMS delivery, payment processing, analytics, security, and workflow automation.

These providers may process information only as necessary to perform services for Rocket Review or as otherwise permitted by applicable law and their respective agreements.

We retain information for as long as reasonably necessary to provide Rocket Review, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy legal obligations.

Certain records, including communication history, consent records, opt-out requests, billing records, and security logs, may be retained after an account or customer record is no longer active when reasonably necessary for legal, security, or compliance purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

No internet-based service or electronic storage system can guarantee absolute security.

Rocket Review may use cookies and similar technologies that are necessary for authentication, security, session management, application functionality, and related operational purposes.

Additional analytics technologies may be used as the platform develops. Where required, appropriate notice or consent mechanisms will be provided.

Account holders may update certain account and business information through Rocket Review.

Recipients of marketing or review-request emails may use available unsubscribe mechanisms. SMS recipients may reply STOP to opt out of text communications.

Requests concerning personal information may also be submitted to the contact information below.

Rocket Review is intended for businesses and their customers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through account registration.

We may update this Privacy Policy as Rocket Review evolves or as legal, regulatory, or operational requirements change. The updated policy will be posted on this page with a revised effective date.

Questions or requests concerning this Privacy Policy or Rocket Review's privacy practices may be directed to: